Delivery and Installation of Products

An Order may be made through:
(1) the Website;
(2) telephone on 0870 774 8111 (between the hours of 9am to 5pm from Monday – Tuesday, 8:30am to 4pm on Friday); or

(3) post addressed to:
Cooler Coolers (UK) Ltd. The Old Picture House, Greenside, Mapplewell, Barnsley, South Yorkshire, S75 6AU

Where an Order is not made through the Website, the Order made shall clearly state (1) the type of Products; (2) the quantities ordered; (3) the location where the Products are to be delivered; and (4) whether the Buyer requires the Company to install the Products (for details and for the terms and conditions in respect of the installation process, please click on the Company’s Terms and Conditions for services. Where an Order is placed orally or in the event of any dispute as to the Order, the Company’s version of the Order shall be deemed as the authoritative Order and the Buyer shall not dispute the correctness of the same.

The Company will on a reasonable endeavours basis dispatch the Products to the location specified in the Order within 7 working days. For the avoidance of doubt, as the actual delivery of the Products is carried out by third party couriers, the Company shall be under no liability for any delay or failure to deliver the Products. Notwithstanding the foregoing, subject to additional delivery charges which the Company shall be entitled to charge the Buyer, the Company shall arrange for such Products to be delivered to the Buyer at specific dates and/or times as may be requested by the Buyer.

Unless otherwise agreed in writing by the Parties, the Buyer agrees that risk or loss or damage of Products passes to the Buyer on upon delivery of the Products or on the date of first attempted delivery by the Company.

Goods must be checked and any damages reported within 24 hours of receipt. Details must be confirmed in writing by email to to qualify for any compensation/replacement to be considered.

If the Company is unable to effect delivery due to any fault of the Buyer, the Buyer may incur additional delivery charges.

Subject to Clause and to Company’s Terms and Conditions for Services, where the Buyer requires the Company to install the Products for the Buyer, the Company shall on a reasonable endeavours basis carry out such installation within 14 days from the date when such Order was accepted by the Company.